Who We Are

Ygraxmend operates from Høje Gladsaxe Torv 4, 2860 Søborg, Denmark. We run an online platform focused on ethnic cuisine creativity and culinary education. When you interact with our website at marketplace.tf-soc.com, you share certain information with us. This policy explains what we collect, why we need it, and how we handle it.

We take your privacy seriously. But let's be honest — privacy policies can feel like reading a phone book. We've tried to make this one straightforward and actually readable.

Information We Collect

Different interactions with our site mean different types of data collection. Here's what we gather and when:

When You Browse

Just visiting our site means your browser automatically sends us technical information. This includes your IP address, browser type, device information, pages you visit, and how long you spend on them. We also collect timestamps and referring URLs — basically, where you came from before landing on our site.

When You Contact Us

If you reach out through our contact form or send an email to support@marketplace.tf-soc.com, we collect your name, email address, phone number (if you provide it), and whatever message you send us. Sometimes conversations continue, and we keep those exchanges to maintain context.

When You Sign Up

Creating an account or registering for our programs means sharing more detailed information. We collect your full name, email, phone number, postal address, date of birth, and sometimes dietary preferences or cooking experience level. This helps us tailor content and communicate effectively about program logistics.

How We Use Your Information

We're not in the business of hoarding data for its own sake. Everything we collect serves specific purposes:

• Service delivery: We need your contact details to respond to inquiries, send program materials, and keep you updated about courses you've enrolled in.
• Site improvement: Analytics data shows us which pages people find useful and where they get stuck. This guides our content development and site design decisions.
• Communication: If you've given us permission, we'll send newsletters with cooking tips, new course announcements, and updates about ethnic cuisine trends.
• Legal compliance: Danish and EU regulations require us to maintain certain records. We keep what we need and nothing more.
• Security: Monitoring site activity helps us spot and prevent security issues before they affect users.

Legal Basis for Processing

Under GDPR, we need a lawful reason to process your personal data. Here's what applies to different situations:

Sharing Your Information

We don't sell your data. Period. But running a business means working with service providers who might need access to certain information:

• Email service providers: We use third-party platforms to send newsletters and course updates. They process email addresses and names on our behalf.
• Payment processors: When you pay for courses, payment companies handle transaction data. We never see or store your full credit card numbers.
• Hosting providers: Our website lives on servers maintained by hosting companies. They have technical access to our databases but are contractually bound to protect your data.
• Analytics services: We use tools that analyze site traffic. These services process browsing data according to their own privacy policies.

Your Rights Under GDPR

Danish and EU law gives you significant control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Correct Inaccuracies

If something we have on file is wrong or outdated, let us know. We'll fix it promptly. You can often update basic information directly through your account settings.

Request Deletion

Want us to delete your data? We'll honor that request unless we have a legal obligation to retain certain records. For example, Danish tax law requires us to keep financial records for five years.

Restrict Processing

You can ask us to limit how we use your information while we resolve a dispute about accuracy or lawfulness of processing.

Data Portability

You can receive your data in a structured format and transmit it to another service provider. This applies to information you've directly provided to us.

Object to Processing

If we're processing your data based on legitimate interests, you can object. We'll stop unless we have compelling grounds to continue.

Withdraw Consent

When processing relies on your consent (like marketing emails), you can withdraw it anytime. There's an unsubscribe link in every newsletter we send.

How Long We Keep Your Data

We don't keep information longer than necessary. Different types of data have different retention periods:

• Active accounts: We keep your account data as long as your account remains active, plus 12 months after your last login.
• Course records: Educational records are maintained for three years after course completion for administrative purposes and to respond to inquiries about past participation.
• Financial records: Danish law requires us to keep invoices and payment records for five years.
• Marketing contacts: If you've subscribed to our newsletter but haven't engaged with any emails for two years, we'll remove you from the list.
• Support inquiries: We keep correspondence for two years to maintain continuity if issues resurface.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. Some are essential for the site to function, while others help us understand how people use our platform.

Essential Cookies

These make the site work properly. They remember your login status, shopping cart contents, and preference settings. You can't disable these without breaking core functionality.

Analytics Cookies

We use these to count visitors, track which pages get viewed, and see how long people spend on different sections. This data is anonymized and helps us improve content.

Managing Cookies

Most browsers let you control cookies through their settings. You can block or delete cookies, but this might affect your experience on our site. Check your browser's help documentation for specific instructions.

Security Measures

We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. Our measures include:

• Encrypted connections (HTTPS) for all data transmission
• Regular security audits of our systems and processes
• Limited employee access to personal data on a need-to-know basis
• Secure data centers with physical access controls
• Regular backups stored in encrypted format
• Two-factor authentication for administrative accounts

That said, no internet transmission is completely secure. We do our best, but we can't guarantee absolute security. If you become aware of any security breach, please contact us immediately.

Children's Privacy

Our services aren't directed at anyone under 16. We don't knowingly collect information from children. If you're a parent who believes your child has shared information with us, please get in touch. We'll delete that data promptly.

Some of our cooking programs welcome participants aged 16-18, but we require parental consent before processing any information about minors.

International Data Transfers

We're based in Denmark, and we primarily store data within the European Economic Area. However, some service providers we work with operate servers in other countries. When data leaves the EEA, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection in the destination country
• Certification schemes demonstrating compliance with EU standards

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the new policy takes effect.

The date at the top of this document shows when it was last updated. We recommend checking back periodically to stay informed about how we're protecting your information.

Filing a Complaint

If you believe we've mishandled your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):